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Overview

Unless otherwise noted, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Lightly used items may be returned for a valid reason at the discretion of Emitted Energy or as required by law.

1. Refund & Return Window

You have 30 days from the date you received your purchase to request a refund or exchange. If more than 30 days have passed, unfortunately we cannot offer a full refund or exchange.

2. Return Eligibility

To be eligible for a return:

• The item must be unused, in its original condition, and in original packaging.

• A valid receipt or proof of purchase is required.

• Do not ship returns to the manufacturer—send all returns to us directly.

3. Non‑Returnable Items

The following cannot be returned:

• Gift cards, downloadable software, and certain customized items

4. Partial Refunds

Partial refunds may be issued if:

• The product shows obvious signs of use

• Sealed media has been opened

• Items are damaged, missing parts, or not in original condition (unless damage was our error)

• The return is outside the 30-day window

5. Refund Processing

Once we receive and inspect your return, we will:

1. Email you to confirm receipt

2. Notify you whether your refund is approved or denied

If approved, your refund will be processed and issued by check or credited to your original payment method within several business days.

6. Late or Missing Refunds

If you haven’t received your refund yet:

1. Double‑check your bank or credit card statement

2. Contact your card issuer—processing times may vary

3. Contact your bank

Still no refund? Reach out to your sales representative or email us at sales@emittedenergy.com and we’ll assist.

7. Sale Items

Only regular priced items are eligible for refund. Sale items are final sale and cannot be refunded.

8. Exchanges

We only replace items if they are defective or damaged. To arrange an exchange for the same item:

• Email us at sales@emittedenergy.com

• Send your item to: 6559 Diplomat Drive, Sterling Heights, MI 48314

9. Return Shipping

• Return shipping is the customer’s responsibility.

• Shipping costs are non-refundable and will be deducted from your refund.

• For high-value items, consider using trackable shipping or shipping insurance—we don’t assume liability for lost returns.

10. Need More Help?

If you have any questions about returns or refunds, please contact your sales representative or email us at: sales@emittedenergy.com